Cancellation And Refund Policy

Consumer Rights
Please note, the following information only applies to orders from our Online Shop website. Products purchased elsewhere (including www.karchem.comshould be returned directly to the retailer from which they were originally purchased.

You may cancel an order at any time within 10 working days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (below).

To cancel an order, you must inform us directly by calling 03-61881011 or in writing at You must also return the Products (unless it is a detergent or chemical) to us as soon as reasonably practicable after informing us of the cancellation, and at your own cost.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You will not have any right to cancel an order for detergents or chemicals if the container seal has been broken or tampered with.

This provision does not affect your other statutory rights as a consumer.

Our Refund Policy

To ensure we provide you with the fastest and most convenient service, please contact us in advance of returning goods for refund.

If you return a Product to us:

(a) because you have cancelled the Contract between us within the 10 day cooling-off period, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason, we will examine the returned Product and notify you of any refund due via phone or e-mail within a reasonable period of time. If we opt to refund the price of a defective Product, we will refund the price of the Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation / we confirmed to you that you were entitled to a refund.

As there is a flat charge for delivery we will not refund delivery charges where you only return part of an order.